Recognises an SLA with no consequence
A breach changes nothing: no escalation, no review, no remedy.
Can AI do this?
Not settled yet The benchmark tested this, but the models' answers do not settle yet whether they master it. 0 of 4 models in the current benchmark master it.
| Model | Tier | Probability of mastery | Status |
|---|---|---|---|
| gemini-4-argon | Flagship | 74% | Not shown |
| gemini-3.5-flash-lite | Low cost | 43% | Not shown |
| gpt-6-luna | Low cost | 44% | Not shown |
| claude-haiku-5-5 | Low cost | 75% | Not shown |
Mastered means a probability of at least 90% that the model has this knobit, estimated from its graded answers. “Not shown” means the answers do not settle it either way. How the models are tested.
What it looks like in practice
Expected result: The defect named on the service level whose breach changes nothing, and its fix or the question for its owner
How it is assessed: Flags the deficient case and passes the acceptable one. Deficient: SL-006 consequence: null Acceptable: "Breach reviewed at the monthly service review; two consecutive breaches escalate to the COO"
Also known as: SLA with no consequence
Related knobits
Builds on
All 13 knobits of Define SLAs and OLAs.
Source: Review checklist 06-slas-olas, row 7 (ITIL; 20000)