Recognises exclusions swallowing the peak
Maintenance excluded in the hours the service matters most.
Can AI do this?
Not settled yet The benchmark tested this, but the models' answers do not settle yet whether they master it. 0 of 4 models in the current benchmark master it.
| Model | Tier | Probability of mastery | Status |
|---|---|---|---|
| gemini-4-argon | Flagship | 75% | Not shown |
| gemini-3.5-flash-lite | Low cost | 43% | Not shown |
| gpt-6-luna | Low cost | 44% | Not shown |
| claude-haiku-5-5 | Low cost | 75% | Not shown |
Mastered means a probability of at least 90% that the model has this knobit, estimated from its graded answers. “Not shown” means the answers do not settle it either way. How the models are tested.
What it looks like in practice
Expected result: The defect named on the maintenance excluded in the service's peak, and its fix or the question for its owner
How it is assessed: Flags the deficient case and passes the acceptable one. Deficient: SL-005 online banking, maintenance Mon-Fri 12:00-14:00 excluded Acceptable: Maintenance Sunday 02:00-04:00
Also known as: Exclusions that swallow the peak
Related knobits
Builds on
All 13 knobits of Define SLAs and OLAs.
Source: Review checklist 06-slas-olas, row 3 (ITIL)