Recognises a complaint logged as an issue
The issue states a complaint, not a decision anyone could take. It cannot be routed or closed.
Can AI do this?
Not settled yet The benchmark tested this, but the models' answers do not settle yet whether they master it. 0 of 4 models in the current benchmark master it.
| Model | Tier | Probability of mastery | Status |
|---|---|---|---|
| gemini-4-argon | Flagship | 89% | Not shown |
| gemini-3.5-flash-lite | Low cost | 36% | Not shown |
| gpt-6-luna | Low cost | 18% | Not shown |
| claude-haiku-5-5 | Low cost | 89% | Not shown |
Mastered means a probability of at least 90% that the model has this knobit, estimated from its graded answers. “Not shown” means the answers do not settle it either way. How the models are tested.
What it looks like in practice
Expected result: The issue rewritten as a question
How it is assessed: Flags the deficient case and passes the acceptable one. Deficient: GI-016 "Customer data is bad" Acceptable: "Which address is master when CRM and core banking disagree?"
Also known as: Symptom, not a question
Related knobits
Builds on
All 20 knobits of Manage and escalate governance issues.
Source: Review checklist 05-issue-management, row 14 (DMBOK)